Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.

Packaging

We are proud to say we are doing our part for the planet. Our Bliss Ball wrappers are home compostable and our Raw Treat Mixes can be recycled at any RedCycle drop off location. 

Products

You can find our products online and in stores across Australia. Check out our stockists page for details—we’re always updating it as we grow, so be sure to check back soon for new locations!

All our products are proudly made in Australia because we’re passionate about supporting local businesses.

Yes! All of our products are vegan. In fact our founder, Dee - is vegan. After finding a lack of delicious healthy vegan snacks available on the market, she decided to take matters into her own hands and create a range of delicious sweet snacks made from healthy plant-based ingredients.  

Our mission is to use 100% clean, wholesome ingredients! You won’t find any artificial colours, flavours, artificial sweeteners or preservatives in our products. Whenever possible, we source high-quality organic ingredients to create nutrient-dense bliss balls bursting with goodness. Plus, we clearly list every ingredient on our packaging for full transparency.

We endeavour to create delicious balls of healthy goodness, all natural and packed full of nutrients! However, our products are not a sole source of nutrition and should be consumed in conjunction with a healthy nutritious diet and appropriate physical training or exercise program. 

We are on a mission to bring delicious gluten friendly and vegan snack options to the people! Our products are gluten free with the exception of our Salted Caramel Bliss Balls and Salted Caramel Raw Treat Mixes. Both of these products contain 'low gluten' Oats - our supplier goes to great lengths to ensure there is nil gluten contamination in their oat products from the gluten found in wheat, rye and barley. But in Australia, we are unable to call any product that contains oats gluten free.

Yes, all our our products are free from soy. 

Please check our product ingredient list first for allergens. If they are not allergic to our ingredients they can enjoy them as part of a healthy balanced diet. 

Absolutely. If you think we’d make a good match please visit our Wholesale Page.  

Shipping

We are currently shipping Australia wide.

We ship all orders within 2 business days.

Australia - standard shipping (metro)

 

QLD: 1-6 business days

NSW: 2-6 business days

VIC: 3-7 business days

SA: 4-8 business days

NT: 10-12 business days

WA: 7 - 11 business days

TAS: 5-10 business days

Australia - express shipping (metro)

 

QLD, NSW, VIC, SA & TAS: 1-2 business days

NT: 2-4 business days

WA: 3-5 business days

 

Deliveries to regional areas may experience extended deliver times. Please note these are estimated delivery times. We will do our best to get your goodies to you so you can enjoy them as soon as possible, but we cannot guarantee delivery times. 

Once your order has been shipped you’ll receive a notification with a tracking number. Please check this tracking number for an update on when your order is due to be delivered.